Legal

Privacy Policy

Last updated: [PLACEHOLDER: Date, e.g. 1 June 2026]

This Privacy Policy explains how [PLACEHOLDER: Legal entity name, e.g. Zyne AI Ltd] (“Zyne AI”, “we”, “us”, or “our”) collects, uses, and protects information when you visit zyne.digital(the “Site”) or interact with our services. We are committed to handling your data responsibly and in compliance with applicable privacy laws, including [PLACEHOLDER: relevant law(s), e.g. the UK GDPR, the GDPR, the CCPA].

1. Who We Are

[PLACEHOLDER: Legal entity name], registered in [PLACEHOLDER: country/state], with its registered address at [PLACEHOLDER: full address]. You can contact us at [PLACEHOLDER: privacy@zyne.digital].

2. Data We Collect

a. Contact & Lead Forms

When you submit a form on our Site, we collect:

  • Your name and email address (required)
  • Your phone number and message (if provided)
  • Marketing attribution parameters — UTM tags (utm_source, utm_medium, utm_campaign, utm_term, utm_content) and ad-platform click IDs (gclid, fbclid, li_fat_id, twclid) — automatically read from the URL you arrived on, so we can measure which advertising campaigns are effective.

b. AI Chatbot

Our Site includes a live chat widget powered by Anthropic's Claude AI. Messages you send to the chatbot are transmitted to Anthropic's servers for processing and are subject to Anthropic's Privacy Policy. We do not store chat transcripts on our own servers beyond the duration of your browser session.

c. Analytics & Advertising Cookies

When you accept cookies, we load third-party analytics and advertising tags through Google Tag Manager. These may include:

No tracking tags fire until you have provided your consent. If you decline, only strictly necessary cookies (for site functionality and security) are set.

d. Technical Data

Our servers and hosting provider may automatically log standard technical information such as your IP address, browser type, operating system, referring URL, and pages visited. This is used for security, debugging, and aggregate site analytics.

3. How We Use Your Data

  • To respond to enquiries — we use your name, email, and message to follow up on your consultation request or question.
  • To measure and improve our advertising — attribution parameters help us understand which campaigns are cost-effective, so we can invest in channels that reach people like you.
  • To improve the Site — analytics data helps us understand how the Site is used and where we can make it better.
  • To comply with legal obligations — we may retain records as required by applicable law.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing (GDPR)

If you are located in the UK or EU, our legal bases are:

  • Contract — processing your enquiry to enter into a potential service agreement.
  • Legitimate interests — site security, fraud prevention, and aggregate analytics where your rights do not override our interests.
  • Consent — analytics and advertising cookies, which you can withdraw at any time using the cookie preference banner on our Site.

5. Cookies & Consent

We use a consent banner to obtain your permission before loading any analytics or advertising cookies. We implement Google Consent Mode v2, which means advertising platforms receive only aggregated, anonymous signals until you consent.

You can change your cookie preference at any time by refreshing the page and clicking “Reject non-essential” when the banner reappears, or by clearing your browser's localStorage (key: zyne_consent).

Strictly necessary cookies (used for form security and site functionality) are set regardless of consent.

6. Data Sharing & Third Parties

We share data only as described above and with the following categories of recipients:

  • Anthropic — for AI chatbot message processing.
  • Email service provider — [PLACEHOLDER: e.g. Resend / SendGrid / Postmark] to deliver your enquiry to our team inbox.
  • Hosting & infrastructure — [PLACEHOLDER: e.g. Vercel] to host and serve the Site.
  • Advertising & analytics platforms — Google, Meta, LinkedIn, and X, as described in Section 2c above, only after you provide consent.

All third-party processors are bound by data processing agreements.

7. Data Retention

Enquiry and contact form data is retained for [PLACEHOLDER: e.g. 24 months] after last contact, or until you ask us to delete it. Analytics data is retained according to the retention settings of each platform (typically 14 months for Google Analytics). Chat messages are not retained beyond your session.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to certain processing
  • Data portability — receive your data in a machine-readable format
  • Withdraw consent for cookie-based tracking at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at [PLACEHOLDER: privacy@zyne.digital]. We will respond within 30 days.

9. Children's Privacy

Our Site is not directed at children under 13 (or 16 in the EU/UK). We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be indicated by updating the “Last updated” date above. Continued use of the Site after changes constitutes acceptance of the revised Policy.

11. Contact

For privacy-related questions or to exercise your rights, contact:
[PLACEHOLDER: Legal entity name]
[PLACEHOLDER: Address line 1]
[PLACEHOLDER: City, Postcode / ZIP, Country]
[PLACEHOLDER: privacy@zyne.digital]